Privacy Policy

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Last Updated: 13.08.20206

At Seasonal Air, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, purchase our products, or interact with our services.

1. Important Information & Who We Are

Seasonal Air is the data controller responsible for your personal data collected through this website (seasonalair.co.uk).

If you have any questions about this Privacy Policy or our data privacy practices, please contact us using the details below:

• Business Name: Seasonal Air
• Website: www.seasonalair.co.uk
• Email: sales@seasonalair.co.uk]
• Postal Address: Ewood Hall, Ewood Lane, Todmorden Lancs, OL14 7DF.

2. The Information We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data, which we have grouped as follows:

• Identity Data: Includes first name, last name, username, or title.
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• Financial Data: Includes payment card details (note: payment processing is handled securely by third-party payment providers; we do not store full card details on our servers).
• Transaction Data: Includes details about payments to and from you, and other details of products and services you have purchased from us.
• Technical Data: Includes IP address, browser type and version, time zone setting, operating system, and platform used to access our website.
• Profile Data: Includes your account username and password, purchases or orders made by you, preferences, and feedback.
  
• Usage Data: Includes information about how you use our website, products, and services.
  
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
  

3. How We Collect Your Personal Data

We use different methods to collect data from and about you, including through:

• Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms on our site, creating an account, or by corresponding with us by post, phone, email, or contact forms.
• Automated Technologies: As you interact with our website, we may automatically collect Technical and Usage Data about your equipment, browsing actions, and patterns. We collect this data using cookies and server logs.
• Third Parties: We may receive personal data about you from third parties, such as payment gateway providers, delivery services, and analytics providers (e.g., Google Analytics).

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

1. Performance of Contract: Where we need to fulfill an order or perform a contract we are about to enter into or have entered into with you.
2. Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
3. Legal Obligation: Where we need to comply with a legal or regulatory obligation.
4. Consent: Where you have given explicit consent (e.g., opting in to receive email marketing newsletters).

Purposes for Processing Your Data

• To register you as a new customer
  
  • Data Types: Identity, Contact
  • Lawful Basis: Performance of a contract
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• To process and deliver your order (including payments and deliveries)
  
  • Data Types: Identity, Contact, Financial, Transaction
  • Lawful Basis: Performance of a contract
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• To manage our relationship with you (notifying you of changes, providing customer support)
  
  • Data Types: Identity, Contact, Profile
  • Lawful Basis: Legal obligation & Legitimate interests
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• To administer and protect our website and business (troubleshooting, data analysis, system maintenance)
  
  • Data Types: Identity, Contact, Technical
  • Lawful Basis: Legitimate interests
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• To send you our newsletter or marketing updates
  
  • Data Types: Identity, Contact, Marketing
  • Lawful Basis: Consent (Opt-in)

5. Marketing Communications

You will receive marketing communications from us if you have requested information or purchased goods from us and have opted in to receive marketing updates.

You can ask us to stop sending you marketing messages at any time by:

• Clicking the unsubscribe link in any marketing email sent to you.
• Contacting us directly at [Insert Contact Email].

6. Disclosures of Your Personal Data

We may share your personal data with trusted third parties for specific, operational purposes:

• Service Providers: Delivery/courier services, IT and system administration providers, and cloud hosting platforms.
• Payment Processors: Secure payment gateways used to complete transaction processing.
• Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, legal, banking, or accounting services.
• HM Revenue & Customs (HMRC): Regulators and other authorities based in the UK who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

7. International Transfers

Your data is primarily processed and stored within the UK. If we ever transfer your personal data outside the UK or European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented (such as standard contractual clauses).

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your personal data is restricted to employees, agents, and contractors who have a business need to know.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

By law, we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for UK tax purposes. 

10. Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to:

• Request access to your personal data (a "data subject access request").
• Request correction of inaccurate or incomplete data we hold about you.
• Request erasure of your personal data ("right to be forgotten").
• Object to processing of your personal data where we rely on a legitimate interest.
• Request restriction of processing your personal data.
• Request the transfer of your personal data to you or a third party (data portability).
• Withdraw consent at any time where we rely on consent to process your data.

If you wish to exercise any of these rights, please contact us.

Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

11. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any updates will be posted directly on this page with an updated revision date.